Job Description

Job Description

Job Description

Salary: $24 - $30

 

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

 

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

 

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

 

Job Summary

 

Rapport is seeking a polished, hospitality-focused Receptionist / Lobby Ambassador to serve as the face of our client location. This role is responsible for creating an exceptional first impression by delivering a warm, professional, and seamless experience for all visitors, clients, attorneys, and employees. The ideal candidate will have prior experience working in a law firm environment and possess a strong understanding of professional services etiquette, confidentiality, and high-touch client service.

Key Responsibilities

• Greet and welcome clients, guests, and employees in a professional and engaging manner.
• Serve as the primary point of contact for all lobby and reception activities.
• Manage visitor registration, security procedures, and guest check-in/check-out processes.
• Coordinate conference room reservations and support meeting preparation.
• Notify attorneys and staff of visitor arrivals and ensure timely guest escorts when required.
• Answer and direct incoming telephone calls with professionalism and discretion.
• Maintain a clean, organized, and welcoming reception and lobby area.
• Assist with hospitality services, including beverage service and meeting support.
• Handle incoming and outgoing mail, courier services, and deliveries.
• Coordinate with building management, security, and workplace teams as needed.
• Respond to guest requests and resolve concerns promptly and professionally.
• Maintain confidentiality of sensitive information and client interactions.
• Support special events, executive visits, and office functions as assigned.

Qualifications

• Minimum of 2 years of experience in a receptionist, front desk, client services, or hospitality role.
• Previous experience working within a law firm or legal services environment is required.
• Exceptional customer service and interpersonal skills.
• Professional appearance and demeanor with the ability to interact confidently with senior executives, attorneys, and clients.
• Strong verbal and written communication skills.
• Ability to exercise discretion and maintain confidentiality at all times.
• Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office Suite, Outlook, Teams, and visitor management systems.
• Ability to work independently and collaboratively within a professional office setting.

Preferred Qualifications

• Experience supporting executive-level clients and legal professionals.
• Background in luxury hospitality, corporate reception, or workplace experience services.
• Knowledge of conference room technology and meeting support services.

Key Competencies

• Client Service Excellence
• Professional Presence
• Relationship Building
• Communication Skills
• Attention to Detail
• Problem Solving
• Discretion and Confidentiality
• Adaptability and Multitasking

What Success Looks Like

• Creates a welcoming, polished, and professional lobby experience.
• Anticipates client and guest needs before they arise.
• Maintains the highest standards of confidentiality and professionalism.
• Builds strong relationships with attorneys, clients, and workplace partners.
• Consistently represents the Rapport brand through exceptional hospitality and service.

Rapport is committed to delivering world-class workplace hospitality experiences that elevate every interaction and create memorable moments for clients and employees alike.

 

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical 
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1582564

Rapport a specialized division of FLIK Hospitality Group

Job Tags

Work at office, Local area, Remote work, Flexible hours

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